terms & conditions

The time required for delivery can depend on the availability of our products and the country that is being delivered to.

Generally: Delivery time = ready for shipment + shipment

Example:
When you see “ready for shipment: 4-5 workdays” and have an actual
shipping time of e.g. 1-2 workdays, the total delivery time will add up
to five to maximally ten workdays.

1. Ready for shipment

This is the time span that it will likely take until the product can be given to the delivery service. This time span differs between the individual products and will always be shown on the individual products’ page:

Example: "Ready for shipment: 24 hours“
means that a product will be ready to be picked up by the delivery
service in roughly 24 hours. Only then it will be sent!

Please note:
e.g. "Ready for shipment: 5-7 workdays" means that it will take five to
seven workdays before the delivery service can pick up the packet from
us. This is always the case when we do not have certain products in
storage and therefore must order them from the producer first. We can
only send the product to you once we have received it.

2. Shipment

This is the time the delivery service needs to bring the packet to you. How long it takes depends on the delivery service and the country of destination.

Standard delivery: 5-7 working days

Payment

We accept the following payment methods: Visa, MasterCard, American Express, Apple Pay, Google Pay, PayPal, TWINT

Choose the payment option "credit card" during the ordering process. After verifying the order you will be lead to a page where you can enter your credit card details. We suggest that you have your card details (card company, name of the card owner, card number, date of validity and the safety code) on hand. As soon as you have fully entered this data, your order will continue being processed. In case the order fails in any way, we will refund you.

100% Safe Payments

Your safety is our highest priority, and that is why we use great caution and the highest safety standards while dealing with your personal data. For safe transferring of customer data during the ordering process and especially credit card details, we use a secure transfer method – the “Secure Socket Layer” (SSL)

Mastercard Secure Code / Verified by VISA

This is a safety code activation by your credit card provider. Please note that our bank only works with CHF and Euro. In case you're paying  with a different currency, additional cost may be incurred.

Shipping Cost

CHF 10.00 for order up to 5 kg

CHF 15.00 for order in between 5 kg to 10 kg

CHF 20.00 for order in between 10 kg to 20 kg

Delivery Attempts

There will be 1 attempt to deliver. If no one was present to receive the delivery, the parcel will be left at the nearest post office.

Parcel Tracking

You can track the whereabouts of your order at any time with tracking. You’ll receive the Track ID or parcel number and the appropriate link via email.

Tax

When you choose “your country of residency” as your country of delivery, you will be shown the net price and sales tax of each product in the shop. While ordering you will also see the final price including sales tax – there will be no further costs from customs.

Customs

If your “your country of residency” is in Switzerland or in the European Union (Austria, Belgium, Bulgaria, Croatia, Cyprius, Czechia, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lativia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden), no custom charges will be added to your order.If you order from outside Switzerland and the European Union, extra custom taxes and shipping costs will be added.

Returns

Switzerland | Fool Moon Water Sports Sarl | 23 Grand Rue | 1260 Nyon | Switzerland

Europe | Multisped Logistik | Güttinger Strasse 35 | Zentrum | 78315 Radofzell | Germany

Customer Account

Why register for a customer account?

A customer account has many useful advantages:

  • A faster and more comfortable ordering process
  • Your personal data is auto-filled at every order
  • You can change your personal data at any time
  • Easy administration of your delivery and billing addresses
  • A clear online overview of all of your orders
  • Save your favorite items
  • Be added to our mailing list and receive our newsletter

Features

  • Overview Page: On
    The overview page, you will find a quick summary of all of your data
    and settings. It is very easy to navigate to all customer account
    features from this page.
  • My Messages: You can find all current messages regarding your customer account or orders here.
  • My Account Balance: This section gives you an overview of your account balance at Fool Moon.
    Your balance is made up of credit from returns or vouchers. You can use it for new orders.
  • Payment Options: Your preferred payment settings are saved here. That way, you can make a
    quick selection during the ordering process rather than filling in your payment details every time you place an order.
  • My Addresses: You have the opportunity to save several addresses in your account. During
    the ordering process, you can make an simple selection indicating the address you wish to use.
  • My Orders: This page shows you your complete order history at Fool Moon. This helps you keep a
    clear overview of your orders. It also shows the status and notices regarding current, still open orders.
  • My Favorites: In this area, you will find your Favorites – products that you have marked
    for your favorites list. This helps you keep an eye on products that you like, so you can find them again easily.
  • My Ratings: This page helps you keep an overview of any ratings you have given the products on our website.
  • Newsletter: You can unsubscribe from our newsletter at any time on this page.