We accept the following credit cards: Visa, MasterCard.
Choose the payment option "credit card" during the ordering process. After verifying the order you will be lead to a page where you can enter your credit card details. We suggest that you have your card details (card company, name of the card owner, card number, date of validity and the safety code) on hand. As soon as you have fully entered this data, your order will continue being processed.
The sum of the order will only be reserved on your credit card first, and therefore it will not be withdrawn right away. Your credit card will only be charged once your items are sent. In case the order fails in any way, your credit card will not be charged.
100% Safe Payments
Your safety is our highest priority, and that is why we use great caution and the highest safety standards while dealing with your personal data. For safe transferring of customer data during the ordering process and especially credit card details, we use a secure transfer method – the “Secure Socket Layer” (SSL) connection.
In some cases, we might implement a credit card check for safety. You will be informed by e-mail about this. In these cases we simply require a copy of the front and back side of your credit card (so that the number and card owners’ name are legible) as well as a copy of a current ID (Official ID, Passport or drivers license). You can send us the copies by mail or fax.
This process only needs to be carried out in rare cases, and is implemented for your safety, to make sure that no one else tries to shop with your credit card!
Mastercard Secure Code / Verified by VISA
This is a safety code activation by your credit card provider.
Please note that our bank only works with CHF and Euro. In case you're paying with a different currency, additional cost may be incurred.
SHIPPING Cost€ 10,- or free shipping from € 100,- order cost!
CHF 10,- or free shipping from CHF 100,- order cost!
Delivery Attempts There will be 1 attempt to deliver. If no one was present to receive the delivery, the parcel will be left at the nearest post office.
Parcel Tracking You can track the whereabouts of your order at any time with tracking. You’ll receive the Track ID or parcel number and the appropriate link via email.
Tax When you choose “your country of residency” as your country of delivery, you will be shown the net price and sales tax of each product in the shop. While ordering you will also see the final price including sales tax – there will be no further costs from customs!
Customs Fool Moon takes care of custom-fees and import taxes. This means you only pay the final price shown in the order, and no further costs.
Returns Switzerland | Fool Moon Water Sports | 22 Grand Rue | 1260 Nyon | Suisse
Europe | Multisped Logistik | Güttinger Strasse 35 | Zentrum | 78315 Radofzell | Germany
Why register for a customer account?
A customer account has many useful advantages:
- A faster and more comfortable ordering process
- Your personal data is auto-filled at every order
- You can change your personal data at any time
- Easy administration of your delivery and billing addresses
- A clear online overview of all of your orders
- Save your favourite items
And much more!
- Overview Page: On the overview page, you will find a quick summary of all of your data and settings. It is very easy to navigate to all customer account features from this page.
- My Messages: You can find all current messages regarding your customer account or orders here.
- My Account Balance: This section gives you an overview of your account balance at Fool Moon. Your balance is made up of credit from returns or vouchers. You can use it for new orders.
- Payment Options: Your preferred payment settings are saved here. That way, you can make a quick selection during the ordering process rather than filling in your payment details every time you place an order.
- My Addresses: You have the opportunity to save several addresses in your account. During the ordering process, you can make an simple selection indicating the address you wish to use.
- My Orders: This page shows you your complete order history at Fool Moon. This helps you keep a clear overview of your orders. It also shows the status and notices regarding current, still open orders.
- My Favorites: In this area, you will find your Favorites – products that you have marked for your favorites list. This helps you keep an eye on products that you like, so you can find them again easily.
- My Ratings: This page helps you keep an overview of any ratings you have given the products on our website.
- Newsletter: You can unsubscribe from our newsletter at any time on this page.